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Robots have the capability to make improvements in specific processes. Unfortunately, robotics is falling short of its potential. Robotic Process Automation (RPA) is being held back by the complexity of implementation and the need for maintenance. However, humans can help by playing a bigger role.

RPA Requires The Correct Mix Of Experience And Expertise

RPA has the ability to become very powerful for a business when it is implemented. Unfortunately, the right mix of individuals who have RPA expertise and experience must be incorporated into the implementation phase. When this occurs, it can create automated processes done through robotics that create tremendous results. It can help reduce the cost of a process by as much as 80 percent and increase the quality of the process.

Realistic Expectations Must Be Utilized

Often, RPA leaders overestimate how fast RPA implementation can be done. This can lead to difficulties in managing expectations, handling resources and achieving the targets of ROIs. It’s much more valuable to have prudent leaders who have a clear vision and realistic expectations that are based on their deep understanding of robotics technology. These type of RPA leaders have skills that allow them to distinguish full-scale implementations from quick wins. It helps keep team members motivated, and it also allocates resources that are based on need.

Maintenance Teams Are Needed

In many businesses, when maintenance is required on a project, they will use a third-party service. Unfortunately, this leaves internal employees out of the loop. They don’t learn anything about the original code or process design, which makes their knowledge about the system not as strong as it could be. Instead of having this type of situation, it may be better to have a deliberate transfer of knowledge between bot builders and the individuals who are maintaining the bots. By creating maintenance teams, it allows for less time to get a bot up and running, which helps increase the time that the bots can be deployed and do their work.

Project Management Skills Are Needed

It may not be enough to have RPA team members who only have knowledge of a project’s technology. By incorporating individuals who also have project management skills, they can assist the team by taking a leadership role in implementing the steps that are needed to take a project from its beginning steps to its final goal. These individuals have the ability to track bot performance and communicate any additional requirements that are required back to their RPA team.